Frequently asked questions (FAQ)

We hope these additional questions and answers answer your needs. If you have any other questions or requests, please do not hesitate to contact us. Your satisfaction is important to us and we are here to provide you with the assistance you need.

Thank you for choosing Rebirth | BornToFly for your online clothing purchases!

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What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, etc.), PayPal and, in some cases, bank transfer. Choose the method most convenient for you during checkout.

What are the delivery times?

Delivery times may vary depending on destination. Usually, for domestic orders, delivery takes place within 2-5 working days, while for international orders it can take from 5-10 working days. Please note that delivery times may be affected by any holidays or shipping company delays.

Can I return or exchange a product?

Yes, we accept returns and exchanges within a certain period of purchase. Make sure the product is in its original condition, with labels intact. To initiate a return or exchange process, please contact us at our customer service department for further instructions.

How can I track the status of my order?

Once your order has been shipped, you will receive a confirmation email with your package tracking number. Use this number to track the status of your delivery on the courier's website.

Can I cancel the order after placing it?

If you need to cancel your order, please contact us immediately. We will do our best to assist you, but cancellation may not be possible if your order has already been processed or shipped.

How can I find my correct size?

We invite you to consult our size guide on the site. If you have any doubts or need further information, contact our customer service, we are happy to help you choose the right size.

How can I contact customer service?

You can contact us via email, phone or live chat. You will find contact information in the "Contact" section of our site.

What should I do if the product is damaged or defective?

If you have received a damaged or defective product, please contact us immediately and provide us with a description of the problem along with photos of the product. We will do our best to resolve the situation and provide you with a satisfactory solution.

Can I change my order after placing it?

If you need to make changes to your order (for example, change the shipping address or add/remove a product), please contact us promptly. We will do our best to assist you, but changes may not be possible if your order has already been processed or shipped.

Do you offer student discounts or special promotions?

Yes, we offer special promotions and discounts for students at certain times of the year. To stay updated on our offers and promotions, we invite you to subscribe to our newsletter and follow us on social media.

What measures do you take to ensure the security of my personal data?

The security of your personal data is our priority. We take advanced security measures to protect your information and use encryption technologies for data transmission during the payment process. For further details, please read our privacy policy.

Can I receive a refund if the price of a product drops after I purchased it?

We're sorry, but we cannot refund the price difference if the cost of a product decreases after you purchase it. Prices may vary depending on ongoing promotions and offers.

Can I use multiple discount codes for a single purchase?

Typically, only one discount code can be used per order. Some promotions may not be cumulative. We invite you to check the details of the current promotion.

Do you offer free shipping?

Yes, we offer free shipping for orders above a certain spending threshold. Details regarding free shipping may vary depending on your geographic location and current promotions.

Do you have a loyalty or affiliate program?

We do not currently have a loyalty or affiliate program. However, we invite you to sign up for our newsletter to receive updates on our special offers and promotions.

Can I cancel my newsletter subscription?

Absolutely yes! If you would like to unsubscribe from our newsletter and no longer receive updates, promotions or special offers, you can do so by clicking the "unsubscribe" link at the bottom of our emails. Alternatively, you can contact us directly and we will remove your email address from the list.

What is your policy on limited edition items?

Limited edition items are only available for a specific period and in limited quantities. Once sold out, they may no longer be available for purchase. We advise you to act promptly if you wish to purchase a limited edition item to avoid missing out on the opportunity.

Do you accept wholesale or physical store orders?

Yes, we accept wholesale orders and collaborations with physical stores. If you are interested in selling our products in your store or would like to place a wholesale order, please contact us via email or through the contact form on our website. It will be a pleasure to discuss collaboration opportunities.

Can I change the shipping address after placing the order?

If you need to change your shipping address after placing your order, please contact us as soon as possible. We will do our best to assist you, but changes may not be possible if your order has already been processed or shipped.

How can I report a problem with my order or account?

If you experience any problems with your order or your account, please contact us immediately. Our customer support team will be happy to help you and resolve any inconveniences.